Did you know that Amazon very likely owes you hundreds of dollars?
As Amazon FBA sellers, Amazon handles all of our inventory. But, sometimes things happen to our inventory on their watch. T
They have policies in place that will give the seller money back if the fault is on Amazon. The problem is, we don’t always get the money back as automated as we should.
So, we have to go into our accounts and do some maintenance to make sure that any of our inventory that has been damaged, misplaced or destroyed has been credited back to our seller accounts.
How To Use Amazon Reports To Get Money Back
Have you taken a look at all of the report options there are in seller central? It is pretty overwhelming! Who knows what each one is for and why we should be running them, right?
We’ve got Stranded Inventory, Reserved Inventory, Inventory Adjustments (which we are talking about today) and so many more.
The good news is, some of these reports will actually help you get some money back that Amazon owe’s you! It’s almost like a tax refund 🙂 We don’t get those being self-employed, so I’ll take what I can get.
Finding Inventory That Amazon Has Damaged
Those Amazon warehouses are big places. Lots of machinery and of course people handling our products. Items are bound to get damaged while at the fulfillment centers.
The report that I am going to show you today is the Inventory Adjustments Report, specifically for damaged inventory.
There are more than 7 different scenarios that you can use these reports to get money back from Amazon. We will get to how to do those at the end of this.
Video Walkthrough On Damaged Inventory Report
This video will show you step-by-step how to go through the damaged inventory report, and reconcile it so that you can ask Amazon for a reimbursement on the products that have not been reimbursed already.
Their process is that they will automatically reimburse us after 10 days of an item being damaged. Unfortunately, that is not always the case.
So, check out this video and follow along so you can submit your own case to request some money back from Amazon.
Steps For Getting Reimbursed On Damaged Items:
- Go to Reports > Fulfillment > Inventory - Show More > Inventory Adjustments
- Select: Damaged & Timeframe of choice (I recommend 365 days or from account inception)
- Copy / Paste the data to a spreadsheet (I use google sheets)
- Sort by FNSKU (row 3) in your spreadsheet
- Delete any lines that have both a “Damaged at Amazon…” and “Transfer to holding…” This means these items have already been reimbursed automatically.
- Delete any lines that have only “Transfer at holding…”
- Save file as .CSV once you have reconciled the items on your spreadsheet.
- Open a new case with Amazon by going to Help > Contact Us
- Select: Selling On Amazon > FBA Issue > Other
- Write email asking Amazon to check into the items that you are submitting via .CSV file.
- Add .CSV file and Send
- Get reply from Amazon in less than 12 hours
- Receive reimbursement in 3-4 days
Where To Go From Here?
Now that you have seen the possibilities when it comes to the money that Amazon owes you. There are many more reports that you should run to see how much more you can get back.
I have a great option for you on how to learn the rest of these reports that get money back. Some sellers get $1,000’s of dollars back! My damaged and destroyed items for one account alone got over $200 back. That’s just from 2 reports ran.
Ready to take action?
Video Training Course!
Learn with (me) Jessica. I have recorded 5 videos that will walk you through the process of getting money back from Amazon in 5 different areas. If you learn by watching someone do a process, then this is the course for you.
Our students have received thousands of dollars back in reimbursements!
You get instant access to the videos as well as the email templates to go along with them.
Grab the videos today: FBA Reimbursements Video Course
Share Your Success Below!
Have you used this strategy to get money back from Amazon? Share below so we can celebrate and be encouraged with you 🙂
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